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Service & Reactivation

Earns the reviews

Review requests sent automatically after every completed job

Asks happy customers for reviews and re-engages the ones who went quiet — the two moves that compound.

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Included on
CorePlusPro
Earns the reviews
What it does

Meet your Service & Reactivation Agent

Requests reviews after completed jobs across Google, Facebook, Yelp
Re-engages customers who have not booked in 6 / 12 / 18 months
Sends seasonal reminders (gutter clean in fall, AC tune-up in spring)
Times win-back outreach to the season and the customer's history, not a blast
Never sends a review request to an unhappy customer
How it supports you, in action

From a finished job to a five-star review — and a repeat customer

User flow · Service & Reactivation
Hand-offJob completedThe moment the customer is happiest
SpecialistAsks for a reviewTimed right, worded like you would
Hand-offAmplifies the good onesStrong reviews flow to Social
SpecialistSpots quiet customersNotices who's gone dormant
SpecialistSends a win-backA personal nudge to bring them home
Works with the team

Where it sits in the line

Service & Reactivation closes the loop after the job and reopens it months later — fed by completed work, pushing reviews and outreach back out.

Feeds in
Logistics
completed jobs
Hands off to
Social Media
reviews to amplify
Customer Comms
win-back outreach
Value to the business

What it’s worth to the shop

Your reputation and your repeat business both compound — happy customers leave reviews, and the ones who drifted come back, all without you remembering to ask.

More five-star reviews

Asks at the moment customers are happiest, so the reviews that win your next job actually get written.

Dormant customers return

Spots the ones who went quiet and sends a timely, personal nudge — repeat revenue you'd otherwise leave on the table.

Proof that travels

Strong reviews get amplified across your channels, turning one happy job into the next customer's reason to call.

Every job
gets a review request
Automatic
win-back for quiet customers
Compounding
reputation and repeat work
How you interact with it

Review requests go out automatically after job completion; you can disable per-customer if needed. Reactivation campaigns surface as monthly approval cards — you see the cohort, approve the message, it goes out.

You stay in charge

What runs automatically vs. needs your approval

Runs automatically
  • Review requests after completed jobs
  • Spotting dormant customers
  • Seasonal re-engagement outreach
Waits for you
  • Any discount or incentive offer
  • Outreach to flagged accounts
  • Non-standard campaigns

Asking and re-engaging is automatic; anything that offers money or a deal waits for you.

How it helps the shop

Most online reviews come from customers who were asked — BrightLocal's 2025 survey found 65% of customers actually leave one when prompted. Same math for reactivation: last year's customers are a bigger pool than this month's leads. Service & Reactivation works both sides so you compound rather than churn.

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